Azamara Journey Review

Not sure that I'll be a return customer

Review for Asia Cruise on Azamara Journey
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CJSANDFS
10+ Cruises • Age 70s

Rating by category

Value for Money
Embarkation
Dining
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Additional details

Sail Date: Apr 2014

It would have to be a very good price and an itinerary I really wanted to get me back on Azamara.

The service and food were excellent, no complaints there, but the organisation left a lot to be desired. As someone has already commented, embarkation was a shambles. We spent over 90 minutes in a queue, no seats available and lemonade and cookies made available after an hour. Disasters happen but there was no apology from Azamara until I filled in my mid cruise comments card. It left a nasty taste and was not a good beginning especially for someone who was cruising Azamara for the first time. Communication did not seem to be a priority

Examples of communication breakdown:

Cabin Review

No complaints. This was my first ever guarantee cabin on a very good double upgrade promotionI hardly saw my steward but this is understandable as I was certainly in a foul mood by the time I boarded after the embarkation mess. I would have avoided me too. I also found it a bit odd that I still got invites to events on board when they knew I was off the ship.

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