Our first Regent experience and our last. You already have a review relating to the boarding on this cruise. Wheelchair users given no priority or real assistance. The excursions were hopelessly described for ease/difficulty in walking and the man On the Destination Desk was unhelpful and curt. One fills in a form re mobility concerns and no one takes any notice. Arrangements for meeting and assistance through airports hopeless apart from Heathrow arrival from Venice. It seems as though Regent management are unfit for purpose!
However,not all was negative. The staff were very friendly and could not do more for the guests. Accommodation and food were very good.
It seems as though all excursions are subcontracted to firms over which Regent have very little control, or choose not to supervise. Visit to Durress in Albania a prime example. It was such a dreadful visit, surely no one from Regent could have reviewed the area - no other cruise boats in sight!
When one spends top money for a highly rated cruise it's most disappointing to have to write a review like this.