The embarkation was well organised and we were sitting on board within 40 minutes. The food in the Plaza was mediocre and did not improve over the cruise. The food was never hot and often too cold to be enjoyable. The choice was shocking, especially on their 'special' nights. If you don't like Indian then you have no choice. The same food appeared for a day or two after it first appeared in order to get it used up.
The entertainment was, on the whole, excellent. The Headliners company did three amazing shows but I feel in this day and age Kevin, the 'comedian' should not be on a British ship with his style of comedy. The end of cruise talent show from the staff was excellent and got me Dan, one of the entertainment staff, was the star of the show with his operatic singing!
The ports, for us, were good. We enjoyed getting off the ship and pottering around the 4 towns, La Coruna, Bilbao, La Rochelle and St. Nazaire.
It was the lack of communication on the evening when we were kept very late leaving one of the ports. No one seemed to know what was going on. Also on the few occasions we had to complain, the main one being the noise in our cabin from the kitchen above at 11.30pm and 7am we got no resolve for the whole cruise...so stay clear of L330 if you want to sleep!
The day time entertainment was not great. If you enjoy your gameshows or quizzes then this ship is NOT for you. They were few and far between each day and all individual (cutting costs on prizes I presume). One of the team needs to learn how to present a quiz correctly and to speak correctly so everyone can understand. Cocky was an understatement for this boy. Full of himself and we got the feeling he really didn't want to be doing the quiz one night as it was rushed and the wrong guests won the bottle of wine all because he was incompetent. However, on the reverse side Paul and Keith were fantastic. We always enjoyed their quizzes and banter, and Paul, a real gentleman, was very helpful and went the extra mile to help people.
The food in the Cafe Jardin was all beautiful. We tried breakfast, lunch and dinner in it and everything was beautiful. In the main dining room the food was average but a lot of guests complained about the service. It may have been because we were freedom dining so the waiters didn't really care as you wouldnt be tipping them at the end.
Our room steward, Jason, was just great. He quietly got on with his job and was very helpful. Our room was always clean and ready for us.
On the final day disembarking the ship was a complete shambles. We were 90minutes late getting docked and clearance given then to be told that where a lot of us had queued would not be a disembarking door!!
Would we cruise with P&O again? No!! Will we cruise again? Yes with anyone else but P&O. A disgraceful example of a British cruise company. The customer is certainly not at the forefront of their minds.