Awesome ship, but with so many passengers queues were inevitable when a lot of people wanted to go to the same place at the same time, like before dining, embarking, shows. Lifts were often at a premium with gophers taking up a lot of space, it was ok if you could use the stairs but I cant do stairs due to knee problems.
The previous cruise had had a bad outbreak of the virus so we were not allowed to serve ourselves anywhere which also lead to a lot more queueing.
The food at the dining room was awesome but Windjammer was a bit of a disappointment, that being mainly due to having to wait to be served in the self service area making the food cold and/or dry. Needless to say we ate almost every meal in the dining room. Loved the breakfast ceareal/fruit bar in the morning and the salad bar at lunch where salads were made to order in the dining room. Cookies from Cafe Promenade were a must before bed in the evenings.
Activities were plentiful and various, trivia, linedancing, towel folding to name a few. I was a bit disappointed that those billed as free seminars were just promotions for services that cost even though they said 'free consultation'.
Didnt attend too many shows, but those we did were very good. Dont miss the ice show - fantastic.
Didnt do any excursions off the ship so cant comment on them. Some of the docking timing as left a bit to be desired, eg we only docked at 3pm on Sunday afternoon in Auckland when everything shut at 5pm.
The ship was very easy to navigate, except the lower decks where you couldn't traverse from for to aft without going up to deck 4. The promenade was a place to be avoided if there was a sale, parade or activity that was popular as it was just clogged and impassable. The open decks were a bit cool and windy while moving, but if you could find a spot out of the breeze it was delightful...until the high seas, when it obviously became off limits and was closed off.
Cabin staff and most of the dining room staff and bar staff of the bar that we frequented were great, with nothing beinv too much trouble. Loved the towel animals and special attention received from these people, pity not all were of this high standard.
Dont use the help desk...it was very unhelpful. We didnt get our onboard credit and are still chasing it 2 months after the cruise...it's just the principal, if you say you are giving people something give it to them, otherwise dont offer it....not just us but several that we spoke to were having the same issue. Pity coz due to this and a few other lil things all adding up we probably wont cruise with RC again, not a good impression for a first cruise.