Costa Luminosa Cruise Review by Never: Good and bad
Member Since 2014
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Good and bad
We had high expectations on the cruise. We wanted to experience the Caribbean and enjoy the easy life on the ship. Unfortunately the trip was not what we had hoped for. First of all, we hadn't realised, that all the places we ported would be made only for tourists. You can't really say you've seen the Caribbean, if you just lay on a beach, where the locals can't even enter or take part to excursions where you are taken to tourist attractions with no sign of anything original...
There I got to excursions. They were really expensivebut the quality was poor. I went riding, and the excursion included an half an hour walk by a road (was promesed to be by the beach) and a five-minute swim in the sea with the horse. The rest of time was just standing and waiting. The excursion info promised "an experience of a lifetime for sportslovers", but in real life it was just sitting on a horse for a really short period of time. And how much for this "experience of a lifetime"? $100!!!!!!!! More My husband went o a snorkeling tour, which turned out to be a swim in a place with nothing to see, and a terrible hurry all the time.
Then to food and drink. The food was really good. We enjoyed every bit of it. The drink package we purchased didn't turn out to so all inclusive as we thought. You had to be quite careful what to drink, if you didn't want to pay any extra. We were told that only some wines and fine alcohols would not be included but actually there were about as many drinks that weren't included that there were drinks to include in the package. You could only get water and soft drinks by glass, and had to pay extra if you wanted a bottle.
The customer service was really poor. They were nice and friendly, but they didn't actually DO anything to help you. In most cases they just said they were sorry but nothing could (or would!!!) be done. The same problem was with the excursion desk. They listened to our reclamation about the excursions, but wouldn't do anything or offer any compensation.
All the waiters and room attendants were very nice. It seemed, that the higher the rank the more rude the crew member.
The cruise was a disapoitment to us, mainly because everything was so made for tourists. If you want to see the Carribean, don't take a cruise. If you want to have everything made, thought and organised for you without any expectations of your own and you are prepared to queue and wait long times and have loads of money to spend on all of this, then a cruise is the thing for you. Less
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