This was our 3rd family cruise on Crystal, tho we were 4 cabins of repeaters there was zero recognition of our spending large amounts of $$$ with Crystal cruises...even the repeaters party was only offered at 7:45pm leaving out the 6:15 diners! Other cruise lines have a bottle of champagne to welcome back repeaters. We did receive, when we arrived back home, 4 rather tacky aqua baggage tags that went directly into the garbage!
After sailing with Seabourn many times, we find that the little tiny cabins are quite confining compared to the suites. The two seating for dinner (to early and too late) vacation should not include rushing around to get ready for dinner...I know that there is the option for dining by reservation but with a family of 8 that is a pain.
The food is very good, however some dishes are way over salted....the service in the MDR and Lido is still very good. We encountered waiters we had on previous cruises. We did encounter problems with the MDR for breakfast...just stopped going the food was not good and the service dis-jointed.
Attention to detail was sadly lacking: use to get served pop corn in the movie theater, last movie no pop corn at all!
The laundry was closed in Hong Kong & Shanghai , including the irons & ironing boards use!. I understand the gray water issue in port but there was no attempt to make ironing available...and no advance notice to guests prior to the cruise.
Time to update the fleet Crystal!
We also did the 3 night post to Beijing, the check-in was well organized, a nice buffet dinner the first night, breakfast buffet in the mornings was nice. The China World hotel is huge a bit worn around the edges, but very attentive staff. The post was jam packed with early starts and long days. The second evening was a dinner and show at the Great Hall, the show was great, service was attentive but the food was so bad we all ate when we returned back to the the hotel...need to some how allow time to explore and shop. The last night was in the hotel but the menu was a set menu in the Chinese restaurant.
The reason we use Crystal for our family cruises: kids club, which is great, activities on board, Mark Ferris in the Avenue Salon, and the superior entertainment and high quality food.