The Celebrity Solstice is a fine ship. It carries a lot of people but, aside from the theatre, never felt crowded.
The ship is very clean, the cabins adequate even if a bit on the small side, the crew excellent and the food usually very good. The boarding experience was good and we were quickly settled into our cabin.
But: The small complaints. Lack of an iron in the cabin. I can understand that there may be safety reasons for this but one could be provided in a room somewhere on each deck because it is not convenient to wait for the laundry service if you just need to press an item of clothing before dinner.
The shore excursions were expensive and the ones we took did not run to plan. The staff offering the excursions could not speak English properly and were difficult to understand
The disembarkation experience was flawed with a long wait for our luggage.
But. The big complaint that really totally ruined much of the cruise for us. THE MUSIC. AND ENTERTAINMENT.
PLEASE CELEBRITY CRUISES LOOK AT THE AGE OF YOUR PASSENGERS. MOST ON OUR CRUISE WERE AROUND RETIREMENT AGE. WE DON'T WANT DISCO TYPE MUSIC OR MUSIC PLAYED AT LOUD VOLUME! DO YOUR MARKET RESEARCH PROPERLY AND CATER FOR YOUR CUSTOMERS. WE DON'T WANT A CONSTANT BOOM-BOOM-BOOM. SAVE THAT FOR THE KIDS.
When we complained about the music being played in public rooms on deck we were told that the choice was dictated by head office and that the crew could not change it. Someone needs to be changed at Head Office. Get some sensible music that is suitable for your customers and not the type that the whizz kids at head office or the younger members of the crew want.
The entertainment was also pretty poor. One entertainer, Mario, was brilliant mainly because he could sing and play his own music largely without the need for an overly loud band behind him. To be fair one or two of the other entertainers were not bad but their performances were drowned out by the high volume at which the band played. TELL THE BAND TO TURN THE VOLUME DOWN! WE ARE NOT ALL DEAF!
WE HEARD A LOT OF PASSENGERS COMPLAINING ABOUT THE ENTERTAINMENT AND MUSIC!
Finally tips for you. If the singer has to have their mike shoved into their mouth instead of held at a distance of five or six inches away-------They cannot sing. If the singer has to have the backing music very loud and you cannot understand the words being sung--They cannot sing. If what is being offered has a disco or computer music beat---It is not music.