We booked this cruise, our second with Carnival, and third total, expecting Carnival's excellence and attention to customer service. We could have not been more wrong!! We will never again sail with Carnival.

Several things were amiss with this cruise, but the glaring thing, and the thing that will end our relationship is that we booked with a $100 Shipboard Account Credit. We booked a $105 dinner for three in the Golden Fleece Steakhouse to use this. When we went to settle the account, no credit. So we went to the Guest Services desk, and were told that if we had spoken up on the first day of the cruise, we MAY have had some help, but there was nothing they could do now. WHAT??!! Who checks the first day out, you haven't charged anything!

So I am calling their customer service number on Monday after disembarking, and the rude guy, will NOT let me speak to a supervisor even though I asked several times. No help there, they have no record of the $100 and can't help me. They act like I am crazy, but I still have the email they sent that I booked from. I have worked my way up to a supervisor now that I am home, but guess what? She is NEVER in her office and we are playing phone tag. Read more