Let's start with the good, then go to the bad, and the ugly.
The staff was outstanding - a bunch of hard-working, thoughtful and perceptive young people. They knew your name and your preferences. They were on the J-O-B 24-7.
The entertainment - the pianist and the magician - comedian were outstanding (conversely, the historian was a twerp and should not be permitted to do another ship - he actually started arguments between diners during dinner by making politically unacceptable remarks and then let the fur fly). Dancers, regular entertainers - a nice bunch of kids.
The service almost flawless, with the exception of the main dining room, with it somewhat rude head waiter and sometimes sluggish service. For New Years, we were crammed into a table for four when there were five of us because we did not make a "proper reservation," even though there were numerous other tables only half full. It made me feel socially unacceptable for being single.
Seabourn Square was gr8. The coffee was gr8. Service there, outstanding. Games and trivia - lots of fun.
Sometimes you just had to be in the know - like you had to know about the caviar pre-dinner course. You had to just know what to ask for sometimes. Otherwise, you lost out. If you somehow got caught hungry between meals, you had to go to your room and order or eat a snack at the Seabourn Square.
The not-so-good - the exercise room had timed workouts because of inadequate machinery and I got the evil-eye for wanting to do a full hour on the bike. The pool closed too early - I like a night swim. Why not?
Fellow passengers - a broad range - some lots of fun. Some just plain nasty - like the fat lady and her elderly husband who said they sailed with Seabourn all the time and claimed the class of passengers had diminished - and in particular, she told people to shut up who were talking "too loud" for her tastes in the lounge before the entertainment! A total Lounge Nazi.
The bad - the shore trips were unremarkable to say the least and the offered excursions were singularly boring. There was nothing exciting or interesting like eco-tours except for one over-priced rafting trip. They promised, but never dropped the platform at the back and offered the kayaking and ocean swimming.
Now the ugly. Smoking policy. Nasty. Horrid. Dangerous to your health. Abusive to passengers with health issues. They permitted people to smoke in their cabins - the cabins were never really smoke-free and the smoke was recycled in the HVAC system. Loads of people complained - among themselves and to the crew, who told them the policy was about to change (how did that make my cruise better? I paid a bundle for second hand smoke). There were perhaps 30-40 people smoking on the ship - and frankly, it appeared to be the same 20 people at the outside bar stinking up the place so no one wanted to go to that section. But when people were outside your cabin blowing their smoke in your room - or chain smoking when you wanted to sit on your balcony and read - well NASTY. So bad that I will never sail with them again - despite their assurances that they won't allow in-suite smoking. It won't make any difference in the long-run if people are smoking on the balcony with the door open - and my guess is the people who would smoke on their balconies with the door open probably will walk into their suite with a lit butt and think nothing of it.
BAN SMOKING - except for one small area at the back of the ship - high class people no longer tolerate this practice. We care about our health and stale smoke ruins the feeling of luxury.