Galapagos: awesome...Silversea: apologetic : Silver Galapagos Cruise Review by wisewoman15
Overall Member Rating
Galapagos: awesome...Silversea: apologetic
Destination: South America
My review focuses on Silversea's claim to offer an ultra-luxury version of the Galapagos on its "new" ship, the Silver.
The Silver welcomes you to your cabin with an apology letter. This emphasizes that Silversea usually employs Filipinos, but is required by the Galapagos National Park to hire only Ecuadorians. Does Silversea believe Ecuadoreans are inferior to Filipinos? In order to provide its expected level of service, couldn't Silversea pay higher wages for an Ecuadorean crew that's better experienced and fluent in English? The Silver’s service staff was friendly and tried very hard, but only a few were capable of delivering the promised excellence.
The letter also explained that they're prohibited from importing certain fruits and meats into the Galapagos. Fine, but that's not an excuse for the mediocre quality fruit, nor the (sometimes) frozen seafood we were More served. Otherwise, the food was very good, and we enjoyed having a choice between the lively outdoor grill and the calm, cool restaurant. I don't usually don't like buffets, but the restaurant lunches were excellent.
The ship itself has been very well re-designed. Common areas are comfortable and inviting. Cabins are spacious (but only by Galapagos standards), although the A/C was sometimes insufficient, and suites are poorly configured for an expedition cruise (lots of closet space, but not enough shelves).
Our itinerary was extremely well planned: excursions early in the morning and later in the afternoon, with free time in between. Naturalist guides are trained by the Galapagos National park, so they’re excellent whether your cruise is luxurious or basic. They’re also limited by law to 16 guests per guide, so Silversea doesn’t offer anything special when it comes to staffing excursions.
As I stated in the beginning, we loved our trip to the Galapagos. I believe my review of Silversea might have been more positive, except for our disappointing last experience. Silversea did a flawless job at arrival, with transfers, hotels, tricky Galapagos customs and baggage. But on disembarkation, they completely dropped the ball.
We were evicted from our staterooms at 7:30 am to prepare for incoming passengers. Silversea’s original itinerary promised a morning departure for the mainland, but instead we had to wait in the sweltering Baltra airport for a 1 pm flight. Then Siversea charged us for transfers and a day hotel room in Guayaqil, where we ended up having less down-time than in Baltra. Where was the attention to detail that had enticed me to book this (my first) Silversea cruise?
While I will always treasure this Galapagos experience, I'm not sure that I can recommend paying a premium for the somewhat flawed luxury of Silversea.
To Silversea: please stop apologizing, and fix the bugs. If you can’t deliver on your promised level of quality here, why should passengers trust you on trips elsewhere? Less
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