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MSC Preziosa Cruise Review by derekhill

Home > Reviews > Member Reviews > MSC Preziosa Cruise Review by derekhill
MSC Preziosa
MSC Preziosa
Member Name: derekhill
Cruise Date: March 2014
Embarkation: Santos (Sao Paulo)
Destination: South America & Antarctica
Cabin Category:
Cabin Number:
Booking Method:
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Member Rating   2.0 out of 5+
Dining 2.0
Public Rooms 3.0
Cabins 4.0
Entertainment 2.0
Spa & Fitness 2.0
Family & Children Not Rated
Shore Excursions 2.0
Embarkation 1.0
Service 4.0
Value-for-Money 3.0
Rates Not Rated
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Ship Facts: MSC Preziosa Review (by Cruise Critic!)
MSC Preziosa Grand Voyages - must try harder MUCH harder!!!! Two star

Firstly the good points - ship décor still on good condition; clean cabins; restaurant staff excellent; dealt with lactose-intolerant problem extremely well.Now for the problems-

1. Buffet food is always cold and repetitive and no-one including the Maître d'hôtel interested.

2. Even the main restaurant has a tendency to serve cold food unless you complain.

3. At the commencement of the cruise, the lunch time restaurant was quite quiet. However as a result of the poor food in the buffet, then the restaurant soon became very busy, and lunch became an almost 2 hour marathon as the staff and kitchen were overrun by the demand.

4. Embarkation was a total and utter disaster. A numbered sequence used, but called too many numbers at once resulting in passengers having to queue for well over 1 hour to reach the embarkation desk.

5. UK booking process totally lacking and a total shambles with e-mails continually ignored.

6. Organisation of disembarkation at ports of call virtually non-existent.

7. Entertainment quite basic, but energetic performances by the dancers.

8. Mainly Brazilian & Italian passengers who tend to be very noisy and regularly queue jump.

 


Publication Date: 04/26/14
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