The Ship is Grand - The SERVICE IS NOT!!!!: Queen Mary 2 (QM2) Cruise Review by asdf1245
Overall Member Rating
The Ship is Grand - The SERVICE IS NOT!!!!
That said our embarkation was relatively painless. No problems with photo's or credit card details, but a number of other passengers who embarked in Brisbane did have those problems.
Plenty to do onboard, the presentations that we attended between Brisbane and Hong Kong were superb and well delivered. Entertainment at night was less so, with shows only lasting 45 minutes being held at 8.30pm and 10.30pm. The formal night balls it was necessary to eat at Kings Court (Pigs in a Trough is the only description for this place) early so you could attend the ball that started at 9.45pm. Had to get to the Queens Room early (at least 30 minutes) in order to get a table/seat. Waiter service patchy with the balls, some waiters were really good, some seemed to hide in the shadows.
Brittania Restaurant, the food was good. We got the 2nd sitting for More Brisbane to Hong Kong and again between Hong Kong to Singapore, however our table mates made for excellent conversion. Our table mates were so good, we'd meet up in the Commodore Club for pre dinner drinks most nights. The service in Brittania was good be it breakfast, lunch or dinner however at times it felt very rushed and the menu's were nothing outstanding in terms of fine dining.
The Commodore Club was an absolute gem, the diamond in the mud so to speak. It was a great spot to rest up during the day just reading a book or watching the world go by whilst sipping a coffee or something stronger if desired. The only complaint about the CC was the lack of dress standards after 6pm, jacket or jacket tie were required not shorts and t shirt as we saw on occasion. The staff did not pull up the passengers either.
Cabin was an inside stateroom, that was quite adequate given we had it for 25 nights. Enough storage space provided (we had 4 large suitcases with us), the beds were okay, the air conditioning blows on your heads however and we both got head colds from this. The shower space in the ensuite could be slightly bigger which would make showering that little more pleasant, plus a good power point there would also help. We had no problems with the internal plumbing of our ensuite, but other passengers on our deck, deck 4 and 6 had to go without their toilets for a whole day due to plumbing issues (perhaps caused by passengers that do not understand English and therefore put things down the toilet that resulted in having the plumbing for half the ship out of action).
Service by staff on the ship was very hit and miss. In Canyon Ranch Spa, it was UPSALE UPSALE by the staff. The photographery staff were pushy in getting photos of you taken in order to sell them at USD $30 a shot to you. Again in the photo gallery it was UP SELL UP SELL, the attitudes of the staff if you didn't take an UP SELL fell accordingly.
Waiting staff in Brittania Restaurant were in general good. That said my partner asked 4 times for spinnach to be served with her eggs and 4 times she was told it was not available (it was when we spoke to a 5th waiter who was very surprised that she had not been able to get spinnach daily with her meal).
The less that is said about Kings Court Restaurant the better. It was where the pigs came to eat and the shit began to fly. Menu wise was bland and the menu was repeated after 10 days. Waiter service was either pathetic or barely there with lots of junior waiters running around with absolutely no idea. Drinks service was pretty thin too.
Fellow passengers, some were quite old and mobile others were clearly not so mobile. A number of passengers seemed to think it was okay to leave half empty coffee cups lying around all parts of the ship and on occasion we found half eaten meal plates left near the elevators by whomever had grabbed a meal from Kings Court. Some of the passengers clearly had "I'm King" attitude and lorded it over all the staff. Some of the staff had a "don't give a toss" attitude as well, which made us wonder just why they were on the ship in the first place. Some of the Ships Officers were not in my mind even Officer material, if they could find an excuse or disappear they would do so, they would certainly not be proactive.
Our stateroom steward had to be asked repeatedly for soap, shampoo, slippers, fresh towels and oh yes to change the bed linen (done only twice in 25 days accordingly to my partner).
The ships library is a highlight, very enjoyable with an excellent selection of books, the only drawback was the significant number of people talking to each other (libraries are supposed to be quiet but not here). The other plus was the library was just one deck directly below the Commodore Club, so you could easily grab a book/magazine and head for the Commodore Club for a read and drink.
The ship itself is grand and in places stunning to look at. Its well maintained as it should be. Using the tenders to go ashore proved to be "interesting" at best and "woeful" at worst, whilst disembarkation in the 6 ports we visited (aside from Hong Kong) was at best "woeful". It could take a hour or longer to get off the ship (granted not always the fault of QM2), but when you are only in port for a day, losing an hour is not much fun.
Ships tours in general were okay but do your homework before signing up. Not much point in doing a "active" tour if you have mobility issues and have to remain in the bus for most of the tour. In fact getting to the tour buses by our less active cruisers must have been difficult given the distances they had to cover in getting off QM2 and to the bus (again not QM2's fault).
Overall, as first time cruisers we found the cruise "okay". That said we would not recommend QM2 or Cunard for cruising, as Carnival Cruises who now own Cunard have got their "cost cutters" into Cunard and its been reflected in all of the above comments. Its cut cut cut and if that means service gets cut or something is not available for a passenger too bad so be it, seems to be the current prevailing attitude of Cunard towards the paying passengers of QM2 today. Less