Checking in was like a war zone from the custom entrance. Mulitple entries point created bottle neck group of angry passengers. After dumping our luggagues, we ttulught things will be easy. Arriving to the cruise embarkation area on the upper floor. We were in for another bigger round of chaotic situation! Everyone was looking around for instruction on where to check in as thecrowd was unbelievale messy.
All in all, we waited 3 hours to go on board! What a great way to welcome your passengers!
On board didn't make things much easier, multiple instruction given on their PA system was confusing and mainly the English one wasn't clear. It rather seems to us this criuse ship is not meant for English speaking guest.
Food- Buffet spread was a total shame to the word 'Buffet' because they have limited choices and the usual Maragarita pizzas and was as hard as a stone with virtually pathetic toppings or only tomato sauce on it only.
Services- Don't expect any services as their staff are not pronactive and when we need them, it seems they are too unhappy to serve you. For a moment, we feel not welcome at all and it seems they are only interested to serve better who speak in their language only. (Mainly Italia and Spanish Langugae.) they also seems abit racist towards the asian passengers with luke warm attitude.
Punctuality- costa doesn't seems to understand the importance of being on time with the excursions organised. To be late is like a notm and they doesn't apologise.
We were totally upset with costa even on our last day of disembarkation. Timing to gather was 915AM and we were only release after 1015AM! Again, the huge messy crowds gathered at the exit which is quite unbelievable!
Overall- unless the world has only Costa as the Cruise liner. DO NOT ATTEMPT TO BOARD THIS HORRIBLE CRUISE!