My wife and I just returned on March 16th from a 14 day B2B cruise on the Adventure of the Seas. We have traveled on Royal Caribbean twice before to Hawaii. We are experienced cruisers, this was our 18th cruise. We have traveled on Celebrity, Azmara, Princess, NCL, Holland America, Carnival and the old Dolphin cruise line. We have learned to expect certain amenities on our cruises. This cruise was completely different; I cannot believe how much Royal Caribbean’s Adventure of the Seas has down graded. I expected much more from RCCL. Dining Room Staff and room stewards were very, very good, but the rest of the ship seemed short of staff.
The room 6622 (Deluxe Veranda) was not as pictured on the RCCL web site (very misleading). The Veranda was very visually obstructed, the railing was solid metal, over 3 ft high and one side had pipes blocking almost 15 inches of vision. My wife is 5” tall and sitting in a deck chair could see the horizon. We would never, never have booked an obstructed view veranda.
The amenities were nonexistent, no shampoo, conditioner, no shower cap, no ice bucket, robes, tote bags and no chocolate on our pillow at night. The mattress needed to be replaced and finally no daily world news letter.
The deck towels were in a very short supply. They always were out and would say come back in 20 to 30 minutes. Unless you were standing there when the cart came up from the laundry you would not get one, you would have to wait another 20 to 30 minutes. This was every day, even in port. All ice and juice and tea machines were out of order.
Because of an ice storm in St Louis our AM flight was cancelled. We were able to get out in the afternoon and had to spend the night in Miami, because we had booked the cruise and air fare thru RCCL they put us up at a very nice hotel, the Cambria Suites. We flew into St. Thomas the next morning and were met at the air port and transported to the ship. We had to go thru security and they confiscated a pair of barber scissors from our checked luggage, which we needed to open up some medication that is in blister packs. We were told that we could get them back from security when we disembarked at the end of our cruise. Security was nowhere to be found, lost the scissors. We also were not reimbursed for the first day we were not on the ship.
Since this was a B2B cruise we had to disembark the ship and go thru immigration. We were told that we would get off and be able to get right back on. My wife needed a wheelchair to disembark (which was provided). We were met by staff at 8:30 AM, taken off the ship and taken thru immigration and out to the street. My wife was helped from the wheelchair and sit down on a luggage cart (the wheelchair was taken back on the ship). We were left there until 11 AM when the new passengers were allowed to embark. There were no water or bathroom facilities and it was very hot. Security would not let us in even when we showed our in transit cards that we were issued. When we complained at the service desk we were told that this is the way it’s done. We talked to other people that did the B2B and they said that they were told to meet in the theater at 10:45 AM and at 11:30 they were taken off and thru immigration and right back on the ship. Very poor planning.
The people working on the service desk need to take a refresher course in customer service.
I hope Royal Caribbean has not dropped their standards this low on their other ships; I hate to give up on Royal Caribbean.