Our cruise got off to the worst start by having to stand in a prison-like queue for 15 mins to reach the food for our first meal on board.
During the cruise there was pandemonium when people tried to disembark because no announcements were made to explain the reason for the delay in being permitted to leave the ship.
On the day of our departure we were promised the use of a courtesy cabin for which we were told all that was required was to ask at reception when the cabin was needed. When we asked for a courtesy cabin 45 mins before our allotted departure time we were simply given a slip of paper with 8 cabin numbers on 3 separate decks. Having tried all the cabins we realised that they were all occupied and none would be available for at least 15 mins. We returned to Reception Desk on another deck level to request a cabin that was not occupied and was told only 8 cabins had been allocated for the 1400 or so passengers leaving that day. The receptionist then smugly told us we should have paid an extra £35 if we wanted somewhere to change our clothes before flying home.
When we became increasingly annoyed and distressed the receptionist threatened to call their Security Team to have us removed. We were then compelled to change in a nearby dimly lit bar along with several other passengers.
This was the worst experience that we have ever suffered on a Thomson cruise.