Disaster Honeymoon Cruise - Feeling Extremely Cheated: Carnival Valor Cruise Review by eddieyag
Overall Member Rating
Disaster Honeymoon Cruise - Feeling Extremely Cheated
Destination: Southern Caribbean
Embarkation: San Juan
We are both adventurous type people so we booked an excursion a day. Usually in the mornings so we could have the rest of the day to go sightseeing. The huge problem was neither of us got any sleep. The sound of constant foot traffic thru out the entire night and the constant moving of dining wagons/carts (the ones that contain plates and silverware) on the tile floors of the Lido Deck (right above us) kept us up the entire night every night. We More called guest services the next day and he looked for another balcony room for us but couldn't find any that were unoccupied. We were well within our 24 hour full refund guarantee and I even told the Guest Services Person we wanted off the ship but he reassured us that he will tell the dining staff on the Lido Deck to not move around the wagons after midnight and would give us a lame discount which was not even comparable to the fact that this was our honeymoon. We took it thinking that the noise would stop but it never did. Mainly because it was in a part of the buffet style dining area that served food 24 hours a day. After the second night we called him and told him we wanted off the ship but he said sorry our policy was only for 24 hours. What a rip off. The noises never stopped and we were stuck on a ship we couldn't sleep on for the remainder of the cruise. It was even so bad that we thought about island hopping ourselves but we didn't know the customs rules nor where to even stay. So we decided to tough it out and make the best of it hoping and praying that the late night noises would stop but they never did.
We just got back last night and the lack of sleep has us extremely tired, sleep deprived and sick with some kind of flu/cold. Our eyes are blood shot red and our throats and voices are gone. The noise was so obnoxiously bad that we even slept in the balcony for one night but that was very uncomfortable. We even tried earplugs but still had no luck sleeping because when they would role the carts, the entire room would vibrate.
The excursions were great but all we could think about was sleeping. We even asked Guest Services and the Excursion Services Desk if we could get a refund because we were just too tired to do or enjoy any of these activities and they denied us that option saying that since they pre-book thru a third party vendor on the island and they have already paid the third party they could not reimburse us. The funny thing is all ports have an information center and one easy call or just walking over there and we could have booked the same exact excursions for 50% of the costs and could have even booked that morning/day of if we had the energy or not, more valuable quality honeymoon time and money wasted.
This is my first time ever leaving a negative review. I don't like doing it but we honestly feel so cheated that we wanted other cruisers to know how bad it was on the Valor. And make sure no one goes thru what we went thru. Other have a right to know and not get cheated like we did.
It's not even abut the money but more so about the quality honeymoon time lost. How could I ever make that back up with my beautiful wife?
Other than that our room steward (and his team) and our dining room waiter (and his team) were all awesome.
The food was always overcooked and wasn't to our expectations.
But overall it was a waste of time and money. Less
Cabin review: 8375
Bad service and even worst foo...
Ship is getting old
Adventure Feb 11-18