This was our 5th cruise with RC and we are Crown and Anchor Members. We were booked in a Junior Suite on Deck 7 Stern, Cabin 7352. The priority boarding process was slower than the regular passenger line. It was combined with those with wheelchairs, walkers, etc.
Our cabin was HOT and we had to call Maintenance twice to get it corrected. It was fixed by about 8 pm so we can't complain. Maintenance person very professional.
Dining Room service was great by the Waiter and Assistant Waiter (Jaimmee and Gabriel), Head Waiter never stopped by to chat. Feel that the gratuity for that guy (because we don't even know his name) was wasted. The food was unremarkable. Geriatric is the basic description. Disappointed....our home cooking was better..
Room Attendant (Golda)...no enthusiasm and was barely seen. We had to ask for basic services, ice, vacuuming, taking away used plates, the correct bag tags for departure. We again, feel that automatic gratuity was undeserved. Considering what we paid for cruise, these basic needs should have been covered.
Theatre productions...hit the snooze bar..boring. While RC singers had great voices, there was a lack of chemistry or something else that made our previous trips so memorable. Ice Skating production was great.
RC Orchestra was superb...they played independently at various venues and we loved their performances!
Overall a good time, but not a WOW time. Ports were OK but we have visited Cozumel many times before being from TEXAS with limited itineraries here. We are willing, and have in fact booked a cruise out of San Juan in Feb 2015. Here's to the future!