We have cruised many times before with various companies,including once Costa.We said we would never cruise with Costa again but we were attracted by the intinery so decided to give it another try.What a mistake!! So never again!!!! First impressions were of a beautiful ship which it was to a certain extent,unfortunately some areas were badly planned. The seating in the theatre downstairs was all on one level instead of tiered so unless you were in the first few rows you couldn`t see the stage,upstairs in the balcony the hand rails were positioned so they obstructed the view of the stage.
In the buffet the serveries were well positioned but the seating meant that at busy times the it was difficult to pass between the tables.Also once seated it was difficult to get out without disturbing other diners.
The choice of food was unimaginate and monotonous in the buffet and tasted even worse than it looked.
The evening meal in the dining room was no better-the choice was poor and the quality was not good.Our service was very slow and the food often cold.We complained to the matre`d and for a couple of days the service improved but soon it was back to how it had been.Some of the meals ordered from the menu were unrecognisable when presented at the table!
The organisation was chaotic and as a result there were many angry confrontations.
On the plus side the ship was kept very clean and our cabin was kept immaculate by our girl. We had an inside cabin which was perfectly adequate.There was plenty of cupboard and drawer space for the two of us and the toilet and shower room was fine.The large bed was very comfortable,in fact it was probably the best thing about the ship.