Excited about our family cruise with our 2 sons aged 12 and 13 we arrived at Station Pier to see the ship for the first time. WOW is looked beautiful, we were so excited and looking forward to our trip to New Zealand. Staff were very helpful when checking in but we were very surprised to see that the majority of the passengers were elderly, needing assistance etc.

On boarding the ship via the atrim WOW it was so lovely, there were a lack of staff to direct you to your room, so a lot of wandering people.

Our stewart Henry was lovely and very helpful, customer service desk staff were also helpful too. We used the stairs most of the time as the lifts were also full of people with mobility issues. Seriously a floating retirement village is an accurate description. We wish our travel agent had advised us that most of the guests were over the age of retirement. Our boys were separated at the kids club which was not ideal as there were not many children on the ship and they found it very difficult to find a friend as they were either too young or too old. We requested that they be kept together but this seemed to be an issue for the staff and was not really accommodated, hence they did not want to return and suck to us like glue. This cruise is not ideal for children, several times elderly guests were very rude to our children and many times they were pushed out the way. Even the balloon drop at the end of the cruise it was all about the elderly guests. All entertainment was mainly geared towards the 65 plus age bracket. Read more