We sailed on the Infinity from February 16 to March 30, three back-to-back. On day 10, the ship was put into what we called "lockdown" because of the novovirus. The Antarctica portion of the trip was great. The next two cruises were
a continuous nightmare. The ship was filthy, but the crew kept throwing Purell at the passengers to clear up all the bacteria. There was garbage under the tables in the Buffet area, food on the floor, that the crew ignored. The tables were constantly wiped off with the same rag which was never rinsed; edges of the tables were filled with crud. There was a table broken from February 16, which was broken when we left on March 30. The main dining room had chairs which were stained so badly you could see them in the dimly lit room. You never saw an officer walking around the ship. The Martini bar was broken from day 1, The Hotel Director never contacted me when I asked to speak to him (Mark). Shore excursion personnel were rude. The Laundry ruined a More
Merino sweater of my husbands, and no one cared, until I filed a claim; then the Guest Relation Supervisor took care of it. The first cruise, the steward put stained sheets on our bed. More and more and more. Horrible. We booked a Hotel with Celebrity for the night of February 15. We paid twice what we would have paid if we had booked it direct, but I trusted Celebrity to do right by us (wrong!!)
The hotel was run down; we had a room in which the windows did not close, because their frames were rotted. Breakfast was included, but when we went to breakfast, there were no eggs, meet, bread, etc. We waited as long as we could, but it never came. We had to leave to get to the ship. We are Elite Plus with Celebrity; if this were our first cruise with them, we would never go on Celebrity again. The Enrichment Lectures were not up to Celebrity par. We had been on the Infinity through the Panama Canal in 2006, and it was wonderful. This trip was terrible compared to the lectures we had then. Less
Room was not bad, except for the stained sheets, which I had him change immediately (first cruise). The second and third cruises (different steward) were much better as far as service from the steward. Room was kept clean.