We are struggling with the negative reviews posted about this ship and the staff. We wonder if they were on a different ship to us!
We had a totally different experience. The crew were great, from the captain down, restaurant staff were efficient and friendly, both in Cascades and Windjammer. Food in both was tasty and varied. We tried the speciality restaurants and yes the Italian and chops grille were superior but then they are catering for far fewer guests so you can't compare the two.
Seem to remember reading that the tea and coffee were luke warm. Can't speak about the coffee as we only had coffee from Lattetudes, but the tea we had from the Windjammer and the Park Cafe were certainly hot enough. Being Poms we know about our tea...
Entertainment was varied and plenty of it, the cruise director, Ken, was fantastic and the captain, Captain Sindre was a real star. A medical emergency on board (not ours) was handled very efficiently without any fuss.
The ship ran like a well oiled machine, very impressive.
We would definitely cruise on this ship again.