A complete let down in no way matched Silversea's description: Silver Galapagos Cruise Review by Keen Sailor
Overall Member Rating
A complete let down in no way matched Silversea's description
Destination: South America
To avoid serious disappointment do not consider sailing on it.
If you are now contractually committed to sailing you must put the Company on notice that unless you receive the level of accommodation and on board service that is so outrageously over hyped in its sales literature you will be seeking a substantial cash refund.
Our sailing did not have a full complement of guests. What it would be like with 100 passengers does not bear thinking about.
As others have mentioned the suites were really only cabins with nowhere to put the cases. The shower cubicle was a tight fit, towels and flimsy robe got damp just for being in there for the duration a shower. Toiletries were sparse not even a shower cap. As these are normally provided everywhere now my wife cuts down on More packing by no loading up the case with these any more. After asking one shower cap was provided for the duration.
The balcony was very narrow. I acknowledge it was a comparatively small ship but very little thought had gone into the supposed overhaul of this ship and the minimum necessary done.. The Vista windows in other cabins we went in were something of a misnomer as they were three narrow windows of less than half length. Worse still curtains had to be kept closed in these at all times as the walkway went round them and people congregated.
Again as others have mentioned the butler was really just a steward and no unpacking or packing was carried out or offered and we saw little of him on the first day. I am sure he was busy but it was not the service that was promised “on a ship that brought luxury to the Galapagos” at last.
Forgive the pun but the waiting staff were all at sea and, for the most part, appeared not to have had any training. The main restaurant is long and narrow and the food inconsistent.
Fine wines were promised but if one asked for them they were very begrudgingly given and then only the tiniest amount not even a standard 125ml..
Some of the higher Silversea staff admitted they knew they needed to do much more and they were still in a development phase – not acceptable when are paying the full dollar for a luxury trip.
In case you are unaware all the itineraries and expeditions are organised and delivered by the GI National Park guides. That means whatever boat you go on your experience in this respect will be much the same. As seeing the Galapagos Islands and their wildlife is the reason for going on this trip you might as well save your money and disappointment and go on a less expensive, but probably better run established ship. I am happy to pay for comfort, quality and good service but if I am not going to get it, why bother. I just feel ripped off by totally misleading advertising.
Perhaps with time they might get their act together but the ship will still be a very old ship and the makeover of the cabins could have been so much better. Browse the web, there is a good range out there. You can certainly do better than the Silver Galapagos.
In the Galapagos this is a large ship. As a consequence there is quite a lot of queuing to get on the zodiacs on both the outward and return journeys. Less
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