Having read the scathing reviews of previous passengers I was a little wary of what to find on this boat. People said that it was dirty, staff were surly, food was bad and inedible, bedlinen was grey and bobbly and the boat was way past its sell by date.
I have to say I found the opposite. The staff were friendly and polite and in a lot of cases would go out of their way to help (special mention to waiter Pedro in the Waldorf who was really polite and helpful). Cabin was clean and compact, with white bedlinen, and bed made every day and bathroom cleaned every day. The food was excellent, especially in the Waldorf restaurant, and the food in the buffet restaurant was also of good quality and plenty of it to go around. Staff in the buffet restaurant were polite and helpful and always agreeable. Tea and coffee was plentiful and available all day long with no problems waiting for cups, refills and sugar/milk etc.
Entertainment was good. Comedian was funny (that's a good sign!) and lectures were well delivered and interesting.
People on the boat moaned about such trivial things it really made me angry. Someone moaned to me about the fact the cakes were not the same as last time!!. someone else moaned about the fact we were late getting into Zeebrugge (tide against us and speed restrictions on the Seine - not the fault of CMV!!)
Another woman moaned at the end of the voyage about only one toilet being open, with only about 3 people queuing in front of her - how does she expect them to clean the boat for the next voyage if everything is open and being used!!