“Appalled!”
Cruise review of Norwegian Gem

msconwell Norwegian Gem 1 Appalled!
msconwell
Member Since 2014
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My family and I set out on April 4th, 2014 for a one night cruise to nowhere for my grandmothers 85th birthday (300$ per person.) The day started out great after getting the family (11 people) together to celebrate such an occasion. Shortly after boarding the ship at 2:30pm, I began to think that maybe the getaway wouldn't be so great after all.

Now were do I start...after boarding I noticed that there was only a single bar open to service a ship full of excited cruisers. Not only did the bartenders move entirely too slow, it took me over 30 minutes to get a drink. None of the activities on-board were up and running, and when we asked why, we were told that the activities didn't open until 6:30, and when they did open, many of those activities required an up-charge.There was only one dining hall open that offered terribly bland food and produced overcrowding and a lack of available seating. Above all else, my biggest complaint was the atrocious customer service. Almost every employee I encountered had a nasty attitude and didn't want to answer any of our questions or give us directions. The only positive interaction I had was with the cocktail waiters in the nightclub.

Upon disembarking the vessel, we had to go through "customs," which took over an hour; upon reaching the fort we realized that there was only one employee checking guest out. I have to say, I have been on many cruises through royal Caribbean and Carnival and never had such an appalling experience and I must say that I will NEVER give Norwegian cruise line dollar of my money again! CRUISERS STAY AWAY!!!!

Norwegian Gem Cruises to Nowhere
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review:

11089
Small but clean!
Published 04/14/14
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