Appalled!: Norwegian Gem Cruise Review by msconwell
Overall Member Rating
Destination: Cruise to Nowhere
Embarkation: New York (Manhattan)
Now were do I start...after boarding I noticed that there was only a single bar open to service a ship full of excited cruisers. Not only did the bartenders move entirely too slow, it took me over 30 minutes to get a drink. None of the activities on-board were up and running, and when we asked why, we were told that the activities didn't open until 6:30, and when they did open, many of those activities required an up-charge.There was only one dining hall open that offered terribly bland food and produced overcrowding and a lack of available seating. Above all else, my biggest complaint was the atrocious customer service. Almost every More employee I encountered had a nasty attitude and didn't want to answer any of our questions or give us directions. The only positive interaction I had was with the cocktail waiters in the nightclub.
Upon disembarking the vessel, we had to go through "customs," which took over an hour; upon reaching the fort we realized that there was only one employee checking guest out. I have to say, I have been on many cruises through royal Caribbean and Carnival and never had such an appalling experience and I must say that I will NEVER give Norwegian cruise line dollar of my money again! CRUISERS STAY AWAY!!!! Less
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