It had been 3 years since we cruised Celebrity and are planning a few long and expensive cruises so thought we should take a short cruise close to home to make sure Celebrity was still doing a good job. We are elite CC members.
We were so disappointed in Celebrity on this cruise. The ship was very run down and the furniture was universally dirty, worn and uncomfortable. It was downright shabby. The food in the Island's Café offered much less selection than on previous cruises. The Main Dining room, however, was really bad. The food quality was notably poor with the meat often downright suspect. We have had better meals with our kids at Denny's outside of Disneyland (not a preferred venue either). There were several duplications and often there was no entre that sounded appealing (and we are very open minded). As usual, but to a greater degree than before, the only "good" meals were all stacked on the formal night to make sure you got only one special meal on the cruise. The portions were downright laughable. The standard Caesar salad was served on a tea cup saucer. I ordered the "fresh Pacific Salmon" (we were on the Pacific after all). What was served was a portion of approx. 3 oz that was grey in color and tasteless served with almost liquid instant potatoes. The really the poor quality of the protein (fish, meat, poultry) stood out. A number of our tablemates had the same impression. Lots of food was left uneaten because it was not good.
I see that Celebrity is now planning to create a "dining room within the dining room" with better food and service for its suite passengers. I am sure this is because of the really deteriorated quality of the dining room fare at this point is causing them a problem with their high end customer--but what about the rest of their "guests"??? I can only imagine how bad it will be for those of us merely paying $9000 for a cruise. Really, guys, can't you afford to put decent food on the table for us???? We travel at the concierge level, and pay plenty for a decent experience and are actively looking at cruise lines other than Celebrity after this experience. It is clear that there has been a corporate business decision to race to the bottom line with the cheaply sourced and poor quality of their ingredients. I see other reviewers on other boats with similar experiences.