We just got off the Celebrity Century and had a really bad over all experience. We chose this cruise because we live in Southern California and were able to drive to the ship. We booked this cruise last October while on board the Celebrity Summit. That cruise was for the New England states and was excellent.
This cruise started out bad and never improved. We are Elite members with Celebrity and when we arrived at San Pedro to get the ship we had to stand in line 2 hours! There were no chairs available to sit down and wait in or other places to sit. Just stand in this long line. Our neighbors who traveled with us are handi-capped and their line took exactly the same time as our line did. Boy, do first impressions ever count!!!! We ran into several couples on the cruise that stressed they would never travel with Celebrity again. Celebrity never explained why they were short staffed at the pier but only half of the gates were opened for registration. We have never run into such an appauling lack of concern on the part of the staff!
We arrived at the pier at 1PM and never got to our stateroom until 3:45PM! We have always booked either a balcony or a conciere balcony previously and while we were on the Summit the gal in the Future Cruise Department told both my husband and I that all of those accomodations were already sold out. She told us the best cabin she could offer us was 5036 which is an outside stateroom. So, we took it. When we got to our stateroom we couldn't believe our eyes! We had bunk beds above our queen size bed. In order to get in and out of bed we had to duck under the overhead bunks. I went directly to Customer Service to complain about this room and all they said was "Sorry". The ship is completely full and there is nothing we can do about this. This accomodation should have gone to a family traveling with children. Not to senior citizens. We tried to purchase vouchers for a future cruise from the Future Cruise Desk and the man in charge refused to sell them to us unless we booked a future cruise with him while we were on shipboard. Needless to say we didn't do this. I would never trust Celebrity to book my stateroom again. Our regular travel agent would have never put us in an accomodation like this! Sure spoiled our entire cruise.
This was a tender port and it took 2 1/2 hours for our tender number to be called. We had only 2 hours total to spend on Catalina Island due to the poor tender arrangement. Very disappointed.