My wife & I decided to sail again with Celebrity Cruises, having sailed five cruises previously with them.
On embarkation in Sydney, there were two lines with no signs & no sign of anyone we could ask however as we walked to the front of the ship we saw that the shorter line was for Concierge class & above, so we joined the line and were on board within 15 minutes, our cabin was ready around 1pm & about an hour later, our bags arrived at the cabin.
The cabin was as usual a good size and clean, as was the rest of the ship. We did find however that the cabin door could not be locked from the inside and when we reported it they said it would be fixed, but it never was.
Another complaint we had was that the tote bag for concierge class was not given out and first we were told by our room steward that there was none on board, then Guest relations said it was an oversight and one would be sent to our room, but again we never received it. This is only a small issue but when items are supposed to be supplied they should be. I believe it reflects badly on Celebrity.
The destinations were great and the weather was perfect, apart from some rain in Dunedin. The cruise from Wellington to Tauranga meant a day at sea with our cruising speed of only 13 knots, It would have been better if the ship had called at Napier instead of the sea day, which of course would have meant increasing the speed to a more reasonable 20+ knots so that the extra port could be fitted in to the schedule.
The entertainment was as usual first class, and we looked forward to our visit to the theatre daily. Another highlight of this ship is the hot glass show which should not be missed.
We ate on most occasions at the main dining room which was nice but the service was a bit slow on some occasions meals were quite well prepared and a substantial amount on the plate. We ate at the Oceanview Cafe on a couple of the nights and enjoyed the Australia / New Zealand buffet which had some really good ice carvings.
We missed not having a lunch buffet in the main dining room which was a real highlight on previous celebrity cruises as they really go to great lengths with ice carvings and fruit carvings.
Generally speaking, most of the staff were accommodating & pleasant, and we look forward to our next cruise.