Embarkation- Horrendous is not an overstatement. You would think that the Port Everglades Princess staff had never had to check-in customers where visas or other special country entry docs were required. We arrived at the port about 2-hours after the check-in process had begun thinking that we would be able check-in easily and board the ship promptly as we had grown accustom to doing from past experiences. To our surprise the line was +2-hours long and even the most frequent Princess cruise customers who normally get priority treatment had similar waits. Princess blamed the wait on their need to check each passenger’s special paperwork required for entry into Brazil and Argentina. In reality Princess mismanaged the check-in process as they had options to speed up check-in but relied on their SOP which failed them. My suggestion would be to add more check-in clerks, allow check-in to start earlier and then work the passenger line sorting out those passengers who have the proper docs from those that do not.
Ship Maintenance- Everything on board the ship was clean and in good working order. It was apparent that the ship’s crew works diligently to keep the ship in good condition.
Cabin Steward- Absolutely the best we have ever had on any cruise including the premium cruise lines. Greeted us immediately upon entering our cabin then quickly followed with 2-glasses of “welcome to Crown Princess” champagne. My wife asked for more hangers and he immediately went and got her more than we needed. This pattern of immediate response to our needs continued for the whole cruise. I have repeated examples of these type of responses to our needs. He genuinely felt that it was his job to respond in this way.
This was a very comfortable port side cabin conveniently located near the rear elevators for easy access to the buffets located aft on deck 15. The laundry is also nearby which is important on a cruise of this length.