Brilliance of the Seas Review

No so Brilliant

Review for the Western Caribbean Cruise on Brilliance of the Seas
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Plane Guy
First Time Cruiser • Age 70s

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Sail Date: Mar 2014

Cruise date 20 March 2014: Our cruise got off to a bad start before we even got to the ship. The RCCL "Access Department" blew it. They never recorded our special needs requirements after receiving faxes and phone calls. Once onboard Guest Services was extremely slow to respond. It was not my fault their own people failed to do their job prior to our arrival. Totally unsatisfactory. It's fairly obvious to me RCCL does NOT want special needs people onboard.

Bar Service: Mixed drink quality really varied widely between the different bars. There seems to be no quality control or standardization. Best Bloody Mary's was the Centrum R Bar. The most consistent bars were the Schooner Bar and the King & Country Pub. Overall best drinks and service was "Mickey" and "Alex" in the King & Country Pub. The Pool Bar was extremely poor and the others were nondescript.

Drink Package & Bar Info: Not worth the money. Bar service in most areas is slow. It hard to full utilize the package when you can't get served. There is only one bar open in the mornings and that is at the Pool and it opens at 9 AM. (Their Bloody Mary's sucked.) Most bars open late and close early as well. Only a couple open on port days and they are not "convenient" to get too. Additionally they had movies on the "Big Screen" in the pool area at 9 PM each night. The bar closed at 8:30!!! Really??

Cabin Review

Cabin: We were in cabin 4580. It is an ocean view cabin and was very nice and well maintained. The bathrooms are small but we are told that's the norm on RCCL. Our Stateroom attendant was Idewa Nurama and he did a good job. My wife was a little disappointed we only received one towel animal during the 4 nights aboard. This cabin was extremely quiet which surprised us since we were right next to the Centrum. OBTY: Cabin 4580 is NOT shown on many online sites Deck plan for this ship. It is located in a hallway directly AFT of Guest Services.

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