Concierge Class Veranda Cabin Sailing date 3/16/2014 Hong Kong to Singapore
Us: Seasoned cruisers, 13 cruises, Holland America, RCL, Norwegian, Oceania, Princess, and yes, Celebrity twice, late 1990’s and this cruise being reviewed
Sorbets and Ice Cream are the best of any cruise line
Best dancers and singers of any my cruises
Very good cruise director
Notified 24 hours before embarkation that Millennium is experiencing Norovirus and that boarding will be delayed for “deep cleaning”.
Celebrity stayed on high alert for Noro throughout the 14 day cruise by allowing no self serve of any food and the staffing required was met by pressing all hands into serving lines.
My first step onto the ship revealed more rust on the entry deck than I’ve seen in my entirety of the other thirteen cruises. And that was confirmed by rust on all parts of the ship including my cabin balcony and furniture and carpeting that needed replacement throughout the ship.
No exterior glass surface on the ship was every cleaned—all outside windows in public areas and cabins were never washed for the entire cruise. Other seasoned cruisers will know that exterior glass is normally cleaned every day or at least every port day.
NO vacuuming of any carpets, supposedly for Noro, so our cabin carpet was brushed with a dustpan—large chunks only. Dirtiest carpet I’ve ever seen, greasy, stained; think of your worst hotel room. I believe HEPA filters for vacuums were invented for this type of cleaning situation—not on Celebrity. Drapes were ripped and stained, furniture was chipped and broken, you get the idea.
Celebrity entices with a choose 1 of three options, we choose the free “classic” beverage package. Good for all drinks but non-premium alcohol. Celebrity will not publish, nor can anyone tell you which drinks are included. So one night, you can get a Jack and Coke, and at a different bar the next night, that is not included. The limit for mixed drinks is $8.00. Unexplained until you attempt to order a drink, is that a drink that is $8.50 will result in the full charge of $8.50 on you bill, not the 50 cents difference in the price.
Concierge class is a joke, wilted flowers, the same three apples, no priority embarkation or disembarkation—don’t waste your money.
Summary: Celebrity is more concerned with avoiding a headline of Norovirus for one of their ships then providing adequate service levels to the passengers actually on the ship. Disappointing cleanliness, disappointing food (Oceanview Café was at the level of college cafeteria food), and extremely disappointing service combine to take Celebrity off the list for any future considerations.