Independence of the Seas Review

4.5 / 5.0
1,707 reviews

Back to back cruises

Review for the Western Caribbean Cruise on Independence of the Seas
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Robyn hermes
2-5 Cruises • Age 60s

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Sail Date: Mar 2014

We just completed a back to back cruise. Our very first cruise was on the Liberty Of the Seas 3 yrs ago. We thought we would get the same pleasurable experience But we did not. The first leg of the tour was up eventful. Dining room service since They went to prepaid gratuities went from excellent to ordinary service. I never got Sour cream for the numerous bake potatoes that I ordered the first week. The intro Duction of the wait staff on Thursday evenings was disappointing.

On Saturday the back to back cruisers were held in a room then shuttled to Immigration a then back on the ship. We tried to get into our room but was told we Could not by a employee guard. We later found out we should have "told" her we We're back to back cruisers. Someone told us this was mentioned at a meeting that We did not get an invite to either. So we lost a half of day at the pool due to poor Communication by the ships staff.

Second leg of the trip had different shows and a different set of wait staff. The Wait staff was far better. On Wed of the second week we used our bathroom Facilities and the toilet started flowing water from the bottom of the tank. We called maintenance and the bathroom filled with water and it flowed to the Carpeting. We put towels down had to remove our shoes from the closet and then Again waited for someone to respond. I went to guest services and they said they'd Look into it!

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