Let me begin by saying my husband and I aren't picky passengers. However, we do expect things to be clean, comfortable, and enjoyable.
This was our first cruise with Royal Caribbean and were told by our travel agent that since we really liked our previous four Norwegian cruises we were in for a treat. We generally select a cruise based on the ports of call. We had not been to any of the ports on this itinerary and were looking forward to each one which we did. St. Maarten was our favorite. Most of the other passengers we met agreed with us as well. We booked private tours independent of the cruise lines and were pleased with each tour. The tour was longer, more extensive and half the price of what Royal Caribbean offered.
We liked the location of our room #7618. It was midship and on a middle deck. We took the stairs everywhere. Never heard any noise even though we were close to the elevators. We did feel some motion on three nights. We aren't sure why, since the boat was barely moving on these occasions.
Adventure of the Seas was going into drydock two weeks after our cruise and it needs too. The bed in this room wasn't much better than sleeping on a sleeper sofa. The sofa was worn and could use a good cleaning. The carpet in the room had stains under the desk. Paint was chipping off the balcony. Our room steward, Noel, did a great job and was one of the few things that impressed us with Royal Caribbean.
The carpets throughout this ship were in need of cleaning or replacement. We ate breakfast every morning in Windjammer which offered a good selection of fruit and omelets. Our only complaint here was that there always seemed to be food spilled on the floor and no one bothered to clean it up. On our previous cruises there was a deck where you could enjoy eating outside. This was not the case here. Can't have everything.
Our evening meals were in the Mozart dining room. We selected the My Time Dining option and were able to make reservations for different times each night. We never had to wait and were always seated with our waiters of Sylvester and Jerzean. These two individuals should be commended for extraordinary service. They were A++++! Sylvester made food recommendations each night and he was totally right. By the last two nights we didn't even need the menu, since we just went with his suggestion and couldn't have been more pleased. The food was wonderful.
The pools were good. We liked the adults only option pool, even though we usually stayed at the main pool. We didn't spend much time at the pool, since we had five ports in six days. Royal Caribbean does have a problem with how they distribute pool towels. It's a first come, first served basis, so passengers can take as many as they want which a lot of people must have done. Whenever you came back onboard from port you had to discard any towels you took with you. We understood they were trying to keep any germs from spreading throughout the ship. However, if you wanted to go to the pool afterward, there weren't any towels available.
Mercedes, the cruise director was goo. However,the majority of the entertainment on this ship was the worst of any ship we have been on. The first night there was a short version of what to look forward throughout the week. The comedian did a ten minute routine and was really funny. We were looking forward to taking in another show with him. Unfortunately, his only other performance was at midnight the following night. We had an early morning excursion and didn't take in his act. We weren't aware this was the only time he would be performing. One of the singers was incredible. She did Whitney Houston's "I Will Always Love You", which is not an easy song to sing. But she nailed it. She ought to have been a solo act. The juggler on the last night was also good. However, the Frank Sinatra act was average but thought he was Mr. Extraordinaire. The ventriloquist singer was the WORST. In fact over 1/4 of the audience got up and walked out. I heard when the performance ended, he thanked those that were left for not leaving. I guess if this was your first cruise, you might think the entertainment was good. However, we have really seen some top entertainment "Jersey Boys" and "The Beatles Tribute". On our previous cruises there was so much to do, that we had trouble deciding what activity or performance to go to. On this cruise, we had to decided if we wanted to go to the one activity that was going on or not. Not a whole lot of options.
We were given a lot of misinformation from Royal Caribbean's main office before we left which was quite frustrating once on board. In preparing for the trip, I contacted RC office about the luggage valet program to the airport, since my husband and I wanted to tour Old San Juan once we disembarked. The main office said not a problem and quoted me the price which seemed a little high, but we were willing to pay it so we wouldn't have to worry about our luggage until we arrived back in Fort Lauderdale. Unfortunately, we didn't know the valet program is not offered in San Juan. We were told by two different people at guest services there wasn't anything we could do. Fortunately, another passenger on the ship told us about Barrachina restaurant in Old San Juan. They will store your luggage for you. The gentleman works off of tips but is recommended to give $5 per bag. This worked out to be a better price than the valet program at RC. We were also told by RC main office that even though we booked a cruise for next January three weeks prior to going on this cruise, once onboard we could still take advantage of the $100 stateroom credit for the future cruise. The staff on Adventure said the main office was wrong. I'm not taking this up with RC, since this is what the main office told us to do.
Overall, we liked the ports which is the main reason we book any cruise. Our room steward, waiters, and food were outstanding. The ship itself as well as the entertainment missed the mark entirely. Hopefully once it's out of drydock, the physical aspects of the ship will improve. The entertainment can only go up.