We began our cruise with the highest of expectations. Embarkation was just OK, with some annoying delays until we were allowed into the ship---and it was quite warm outside. It was fairly easy to locate our stateroom, and once we entered, we were totally shocked at the tiny size of the inside cabin. We also were not advised either by email or otherwise that the only way to turn your lights on was to insert your cabin key into the slot and leave it there for as long as you wanted light!!! Thankfully one of our neighbors informed us that they were helped by their room steward, and knew what to do.
We spent alot of time trying to find stairs near the elevators adjacent to our cabin which was on deck 14, and then found out that we had to go either forward or aft to locate them. We also found ourselves getting on the elevators going up in order to be able to take them down to the lower decks, as they were very small and always crowded.
Although we did not avail ourselves of the theater all that much, it was very small and you had to get your seats at least 30 minutes before show time. I do have to say that the acoustics were wonderful in the theater.
This was our 3rd Princess voyage, but the food on the Ruby and Emerald was much better. The menus looked exciting but when the food appeared it was just adequate. It was nothing that I would brag about.
My husband got ill during the voyage and the medical treatment was wonderful, although the Paramedic sent up to our cabin said there was NO WAY IT COULD HAVE BEEN CAUSED BY ANYTHING ON THE SHIP, OTHERWISE MORE OF THE PASSENGERS WOULD HAVE GASTROENTERITIS. However, our own physician, who saw us when we got home, suspected food poisoning. The special cleaning crew was great, coming in 3 times to clean everything and then took our laundry to make sure it was clean. However we never received our laundry back, and were told that there were records indicating that it was received but they had no idea where the laundry was returned to. We filed a claim with Passenger Services and were told that we would hear from Princess' insurance company shortly, so not to do a thing, but after a week of hearing nothing we called their main offices and they told us that we were supposed to contact them directly with a copy of the claim form and here we had wasted a week already. Princess personnel should know better than to give false information.
Anyway, we always liked Royal Caribbean and will most likely return to them unless Princess improves.