Let me start this review by stating that I don't usually reviews because I can usually find a silver lining behind anything that's bad, be it on cruises or resorts. But this time I could not warn people.
The Divina is absolutely a beautiful ship and is kept immaculate. The embarkation was smooth and all services were up and running early. The cabin housekeeping staff did a good job. The ship shows that we saw were entertaining and the lounge acts were good. The drink packages are by far the most affordable I've seen on any ship and most services onboard are reasonable in price. As you will find out soon there is a reason why.
Unfortunately for MSC the positives end here. Their service people are terrible, slow and downright unhappy. They could not care less if you are onboard or not. Bad service starts from the top on down! Never has a statement been so true as it is on the Divina. The food I was expecting to be great because afterall it was an Italian ship, it was truly a disappointment with a lot of misses especially at dinner when it counts most. And last but not least they run out of way too many things. Ran out of limes, certain types of white and red wine etc... Bar staff were making mojitos out of lemon. Who does that?
On our second day onboard as is custom we bought a model of the ship for our son. He collects one on every cruise we go on. Like every other cruise we took the model down to guest services and asked them if they could have the ship signed by the Captain. No big deal as all other Captain's had graciously done it for him. Guest services said no problem and that they would call us as soon as it was signed.
After waiting one day we decided to call guest services to find out if the model was ready to be picked up. They told us that we could pick it back up but that the CAPTAIN HAD REFUSED TO SIGN IT! We proceeded to guest services talked to a very apologetic young man. When we asked him why the Captain had refused he said he had no answer, no clue why and that all members in guest services were shocked he had refused. It was clear as the cruise went along and from talking to other employees that the Captain thought dealing with the public or employees was way beneath him. Not once did this guy come on the P.A and give any kind of annoucement. First time for us on a cruise where we did not hear from the Captain.
The main restaurant-the waiter could hardly speak english which would of been okay if he he was a good waiter. But like the food no luck there. Had to ask him for water, bread, to open wine bottles, what was recommeded that evening and the worst was when he topped off one of our glasses of wine with another make of wine. Who trained this poor soul?
In the end it comes down to this....all the cruise lines out there are fighting for your business right now, and although MSC is probably the most affordable there are so many other lines that will go out of their way to make your vacation better. It is in your best interest to go to one of the others until such time as MSC gets it together and trains their staff in standard customer service and culinary, after all, they are on the front line of your vacation and you don't want it ruined!