We are experienced cruisers and have taken approximately 15 cruises over the same number of years. I say this only to offer perspective on my views.
Let me start with the good. The service from everyone on this ship was stellar. Truly friendly and accommodating. After that, the rest is downhill.
The ship itself is showing her age, and not in a good way. The elevators are a disaster. There aren't enough. They take forever to show up and frequently get stuck between floors. One or both of us got stuck in them four times. The main dining room is also only served by two elevators for the whole ship, which makes it complicated when 1/2 of the guests are trying to get there for one of the two seatings.
Small, awkward layout and old furnishings. Not very comforatable.