Like many others this cruise was booked to celebrate a special birthday. Sadly it turned out to be the worst 17 day and like others couldn't wait to get off. If we weren't travelling with friends we would have certainly left the ship in New Zealand and tried to salvage our holiday.
Our gripes began with blocked toilets and like fellow reviewers after 5 days of dealing with the problem, including having to attend guest relations at 2am in the morning, we were left with no solution to the problem that just kept recurring and no joy or care from the staff we dealt with. We were left with a cabin that continued to smell the whole trip of sewage which meant when ever we were in the cabin we needed to leave the balcony doors open, this included during the night, and as others have mentioned the weather wasn't the most perfect. At no stage did anyone come to check to see if the problem was resolved, nor did they care when we kept telling them it wasn't. In the end, due to it being a full ship (thats what they kept telling us) we just had to live with it.
We also have done numerous cruises and like others we totally agree the entertainment was pathetic, and seriously for a 17 day cruise just replaying the same 4 - 6 movies over and over and over again, in this day and age wasn't acceptable. .
We found the food was terrible, in many cases cold and tastless. The windjammer was fine if you liked Indian or american take aways, but they just kept repeating the same food over and over. We did notice the the fresh produce brought on board the ship in Melb did improve the taste The only saving grace was the Italian on board, but again you needed to pay extra.
All in all we found the wait staff to be very rude and the dining room caotic with trolleys and staff in the walk ways and not caring if you were trying to arrive or leave, they just walked through you.
Having said that there were exceptions, and these staff members were fab, and we told them so.
I did get a chance to use the spa, and unfortunately the staff there were less than good. Many were leaving the ship the next day and it showed, not to mention the mix up in appointments meant they weren't happy and they took it out on us even though we had nothing to do with it.
We were also looking forward to taking some land tours, but the prices were so high, we have travelled NZ before and some of the excursions were 4 times the price we had paided only a year before. Again these tours were available by outside tour operators waiting on shore for much cheaper. After adding up the prices we could have flown back to NZ and spent 2 weeks for the same cost, so decided to do our own thing, but yes compared to other crusies the disbarking did seem disorganized.
All I can say is I would never recommend this cruise line, neither would I ever book with them again, and yes dispite numerous contact with the company we haven't heard a word from them.