Disappointing Cruise let down mainly by staff and Company attitude: Marco Polo Cruise Review by ParleyPete
Overall Member Rating
Disappointing Cruise let down mainly by staff and Company attitude
Destination: Baltic Sea
Announcements from Cruise Director were pointless - why tell is GPS references - what we wanted was "what's that island over there" or "there are six whales half a mile off our stern" tell us something useful !
Staff attitude was poor ( downright rude) from the top to the bottom. We handed a nearly new holdall to CMV staff on arrival and between the quayside and the cabin our luggage was damaged making it unusable again. Having complained to the More service desk was abruptly told to fill out a form. Having done so, was told to claim on my insurance. In other words, CMV don't care and having to pay an excess I pick up the cost of their carelessness. Two letters to Customer Relations did not resolve my dispute so wrote a third letter to CMV's Managing Director. he never replied so guess what, have cancelled my next booking, yes have lost £350 deposit, but won't be travelling with CMV ever again. Real pitty as we like the Marco Polo - just can't stand CMV and their attitude to teh customers who pay their salaries! Less
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