We have just returned from the Dubai to Cape town cruise on Costa neoRiviera.
On the plus side, the itinerary was wonderful. We visited some incredible places. The beds were the most comfortable we have had on a cruise ship, the staff were always smiling, polite and helpful. The ship although basic was clean. There were plenty of towels and lotions including after sun which was welcome.
When we booked the holiday with Iglu we were under the impression that gratuities were compulsory but flexible. In actual fact there are no gratuities only a compulsory service charge of €8 pp/day, the first half of which was taken from our bank account half way through the cruise.