This was our second cruise on the Celebrity Constellation. Our first ever cruise was with Celebrity in March 2013, it was..... Fantastic!!! The crew were friendly, the food was outstanding and the service was impeccable .

This time around , we were sorely disappointed. The crew members were not as friendly, and in particular, the staff in Cellar Masters were downright rude. It was our formal night so we dressed appropriately (there were 3 of us), all through the daily page there are tidbits about the "excellent service in Cellar Master, come have a glass of wine before dinner, have a glass of wine after dinner and relax"... We seated ourselves in a comfy little area, there were 2 other couples seated nearby, the server walked by us several times with no acknowledgments towards us. Several young ladies came in and sat across the room and were served immediately, again the server walked by our table with not so much as a "I'll be right with you " nor a smile. At this point, I walked over to the bar and attempted to gain the servers attention(there was never more than one wait staff person there the whole cruise). I asked the server for service and he proclaimed that " I would have to wait "as he was by himself. I added the fact that he had walked by us several times without an acknowledgment and he replied that he had not, I then asked for a manager, whom never came. Needless to say we were very disappointed.

The ship seemed over crowded and it was nearly impossible to get a chair poolside. Patrons were securing their chairs with towels and flip flops at 8 am , and the chairs would remain empty until around 10:30 - 11:00 am, the pool butlers did not attempt to free up the chairs for guests who were present and wanting a chair. This was also much different last cruise, the pool butler would allow items to remain on the chair for about 40 minutes and then they would free up the chair for the waiting guests. Again, a disappointment for us. Read more