Celebrity Summit - Hawaii: Celebrity Summit Cruise Review by Lee and Sue
Overall Member Rating
Celebrity Summit - Hawaii
Embarkation: Los Angeles
Dining room service. The main and assistant waiter have only a few tables to supervise, so they have plenty of time for each table and they do an excellent job. Our sommelier Stephan was fantastic and very knowledgeable. Once he knew what we like he did a great job with new recommendations, and even warned us against some of our choices (and he was always correct).
Disembarkation. Celebrity has introduced a plan that allows you to check your baggage with certain airlines before leaving the ship, as well as receiving boarding passes for $15 per person. We received special tags for our luggage, and we simply left it outside our stateroom. We didn't have to bother with it until we arrived at our final destination, which made leaving the ship extremely easy.
Room service food was good and generally on time. They also called 1 More minute before they arrived at your door to wake you up and give you time to unlock the door.
The library is well run.
The casino added its first Texas hold em table.
Dining room food. The general quality and finish of the food is about the same as other big lines, such as Princess. Nothing about the food is special enough to distinguish it from other cruise lines. Three food related items in the dining room became very tiresome. The first is their cheese plate. It consisted of a processed pepper cheese, a cold bree (that was only correctly served room temperature once), and a simple cheddar. This same trio never changed for two weeks, even on days when other nice cheeses happened to make it to the lunch buffet or were parts of other entrees. The second boring element was their bread baskets, which were identical for the full cruise. They consisted of a baguette, breadsticks, a soft rye slice and a country roll. They were prepared correctly, but this quartet of bread was unchanging for the entire two week cruise. Princess, Norwegian and Carnival all vary their breads daily. Breakfast. The third repetitive thing in the dining room is their limited and pedestrian breakfast menu, which is the same everyday. There is not even one special to make breakfast interesting. Finally, there was not a single souffle offered for the entire cruise. The dining room really shows its age, and needs a refurbishment. The chairs are threadbare and missing their darning buttons.
Embarkation. The embarkation process is the worst we have ever experienced. It took hours and consisted of standing in line after line because there was insufficient staff at each point in the process. The final disappointment was standing in line for yet another 35 minutes just to board the ship so that each guest can be escorted to their room by someone from the ship. We would have preferred to get out of that line and find our own room.
Shore excursions. We booked our shore excursions two months early on line, and had confirmation numbers. But on board, there was no record of our reservation, and the excursions were full. We started to make it clear they needed to fix the problem, and we were rudely questioned regarding how many times we had cruised, the implication being we were at fault. Before we erupted the supervisor came over and intervened. They eventually solved the problem, but they were unprofessional about the whole thing
Logistics and Timing. The timing of most aboard ship events was poorly planned.
Trivia and other games. They started at unusual times, and sometimes several overlapped. There was clearly no organization or planning about when events were to be held.
Evening live music, such as the quartet, started at different times, and didn't correspond with seating in the main dining room. Late night music in the disco was mostly karaoke instead of dancing.
The afternoon tea was held at 4 pm, just two hours before dinner.
The hot tubs closed early, some at 6 pm and the remainder at 10 pm.
Movie times. Movies were not shown in the afternoons, only in the evening. They generally started about 30 minutes before the shows in the main theater.
Itinerary. The itinerary was generally good, especially a really long day in Maui, but two changes were made. The first is that that Kuwai was removed and instead we had two full days in Honolulu. The second is that from Kona to Hilo the captain chose to go north around the island so there would be better conditions for his gala party (which was stupid). Instead, he should have gone around the south side to see the lava (which we've done before, and thats fantastic).
Bar service. Bar service was generally terrible. Most of the smaller bars had incompetent bar tenders that couldn't even make gin and tonic correctly. There were exceptions, such as the martini bar (but that only opens at 5 pm), and the one bar tender in the waterfall bar at the back of the ship, Binoy. There is no bar service on the upper decks around the pool area in the daytime, only during dinner hours. The lack of bar service was irritating, and the only way to get a drink was to wait in line at the bar. None of the bars offers peanuts or snacks, except those next to the dining room that open at 5 pm.
Normandy specialty restaurant. The stemware was beautiful, and a nice change from the main dining room. The service wasn't as good as the main dining room, and the food was exactly the same. For example, we were seated near a corner, and the waiters would annoyingly squeeze behind our chairs instead of just reaching from the other side. The assistant waiter poured half a liter of water in our over sized water glass, which made it almost impossible to drink out of. The food was the same. For example, anywhere on the ship anything involving salmon comes as smoked lox, which is nice, but it might be described on paper in a different way. Our salmon tar-tar was in fact that same smoked lox with mayonnaise. (The steamed fresh salmon in the main dining room was also more of the same smoked lox). We would definitely avoid the Normandy in the future.
The stateroom. The stateroom was the smallest we've had anywhere, but the shower was by far the largest shower. There are two problems with the room. The first is that there's no closet light (or closet hallway light), so to see into the closet one must turn all the room lights on full brightness. The second is that there's inadequate places to hang damp clothes, so we ended up draping them over the place, which was ugly.
The main theater entertainment. This was fine if your like old show tunes. Only two nights out of two weeks was there a more interesting variety or comedy show offered. Less
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