Our 17 night cruise on Radiance Of The Seas was ruined by 5 days of flooding in our stateroom (caused by plumbing problems). During this time we had limited access to room facilities whilst a number of inadequate attempts were made to try and solve the problem. This ruined our once in a lifetime Cruise which had been arranged to celebrate my wife’s retirement. During the five days the smells and airborne dust/bacteria resulting from attempts to dry the carpets with an air blower caused itching/sore eyes and throat. This was made worse when some form of disinfectant was used to disguise the smell. I asked that the Medical officer be informed as I was worried about the effect on our health but there appears to have been no action taken.

I paid numerous visits to the Guest Relations desk to complain and was told that there was nothing more that could be done owing to all staterooms being occupied. On the evening of the 23rd February I arranged a meeting with the Guest Relations Manager and advised him that the situation was so bad I was considering leaving the ship at the next port of call (Melbourne). He told me that he was not aware that the problem had occurred for so long as it had only been reported/logged on the computer system on the 21st February 2014. I explained the actual diary of events which is as follows :

19th Feb – We reported wet carpets and damage to one of our bags (left on the floor) to our stateroom attendant. The maintenance department was called and an air blower was used to help dry the carpets. This caused a foul atmosphere and we noticed our eyes/throats were irritated. The settee was moved to give better access to the carpet but this effectively blocked off the room and we had to spend nearly all of our time out of the stateroom. This was probably a benefit as it would have been impossible to use the room because of the high volume of noise from the air blower. Read more