Very Disappointing Ship I have cruised with Thomson on several occasions and have been very happy with all aspects. However we have just returned from the Caribbean having spent two weeks on board the Dream. It was one of the poorest services I have ever encountered.
Staff in the restaurant, were miserable, service was awful. One night – after waiting 45 minutes to be served, we inquired as to how long the wait was, we were told to be patient!! The poor wine water was rushed off his feet. The staff told us later that the restaurant staff had been cut by one third. The Captains Night/Gala night. Again this was a really good fun evening food very good. Staffs were always happy and participated in the evening’s event. This cruise – after several photos, one with the Captain that was it. Usual meal – poor quality.
Self-service food was adequate, breakfast and lunch never varied, if you wanted fresh fruit you had to ask. Tea, this became a running joke – there was one type of tea bag available, sometimes some good quality English/Irish breakfast were available. When you asked for the better quality tea, a waiter would get box from a cupboard and give you one, then return the box to the cupboard. This on a cruise!
Sun beds/seats on a sea day. Obviously not enough. People up at 7 in the morning towels on sun beds. Apparently there was a policy, after 45 minuets if sun beds were unoccupied the towels would be removed by staff and taken to reception. No matter how many times people complained, nothing happened.
Trying to get drinks on the sun decks, again no staff. I saw lots of people carrying hot cups of tea and drinks in glasses. Obviously health and safety not an issue for Thomson’s
Entertainment: - Buntl’s in the 50s came to mind.
The highlight of the cruise was the many friendly people we met and the wonderful ports we stopped at, we did all the tours and beaches ourselves sharing taxis with others.
To sum it up, Thomson need to up their game, a lot of cutbacks and it shows. We love cruising but won't be back on Thomson’s.