Very Disappointing Ship  I have cruised with Thomson on several occasions and have been very happy with all aspects. However we have just returned from the Caribbean having spent two weeks on board the Dream. It was one of the poorest services I have ever encountered.

Staff in the restaurant, were miserable, service was awful. One night – after waiting 45 minutes to be served, we inquired as to how long the wait was, we were told to be patient!! The poor wine water was rushed off his feet. The staff told us later that the restaurant staff had been cut by one third. The Captains Night/Gala night. Again this was a really good fun evening food very good. Staffs were always happy and participated in the evening’s event. This cruise – after several photos, one with the Captain that was it. Usual meal – poor quality.

Self-service food was adequate, breakfast and lunch never varied, if you wanted fresh fruit you had to ask. Tea, this became a running joke – there was one type of tea bag available, sometimes some good quality English/Irish breakfast were available. When you asked for the better quality tea, a waiter would get box from a cupboard and give you one, then return the box to the cupboard. This on a cruise! Read more