We flew from the UK to Miami on a Fly/cruise package. It took over two hours to get through immigration and customs. Miami must be the slowest airport in the world for this. Use Fort Lauderdale airport if you can. We then checked our names with the Royal Caribbean representatives who asked us to take a seat while they arranged our transfer to the Sheraton in Fort Lauderdale. After about 45 minutes I saw them leaving the airport concourse and so I rushed after them to ask if they had forgotten us. I was met with blank stares from all three. I explained that 6 of us had been waiting for nearly an hour for our bus to Fort Lauderdale. One of the three then took out her cellphone, dialled a number right in front of me and said " We're going to need another bus now " Her colleague then asked me to sit down again as the bus would be coming shortly. I asked her why they were leaving but she didn't answer. I also said that I wasn't stupid or invisible and heard her colleague ordering a bus on the cellphone just there. She insisted they hadn't forgotten us and assured me the bus wouldn't be long. 20 minutes later a 50 seater bus turned up for only six passengers so it is clearly obvious that they would have left us in the airport had I not intervened.

The following morning , the six of us waited in the hotel lobby at 12pm for the bus to the port as advised in the flyer we were given. It didn't turn up. After half an hour the hotel desk clerk advised us that we should have gone to the rear of the hotel to meet the bus. Thankfully when we rushed round , the bus was still there. So no marks there RC for your pre-cruise arrangements.

Embarkation was easy and swift. We are Diamond members and as such should have had a welcome gift in our stateroom . It wasn't there. We advised our stateroom attendant who said it wasn't her job to do that. We also asked her if she would please remove the alcohol from the minibar as we are both teetotal. She said that also wasn't her job. There was a very bad stain on the bed linen. I asked her to change the sheet and you've guessed - she didn't do that either. To be fair , she could hardly talk English and probably didn't understand a word I was saying. That also went for Guest Services staff. I used them a few times, mostly to get purchases I hadn't made removed from my account ( why does that happen ? ) However when I was talking to them, all I was getting back was a blank stare. Can I suggest to RC that they should employ more staff who understand english. Then again , if they did that they would probably have to pay more. Read more