Have been on a few Holland America ships and was the most disappointed one wasVolendam
We did not get on in Sydney but Darwin.
We found the staff quite unfriendly at the start and only into the trip did they warmed up and much nicer and smile.
Out cabin staff were excellent.
Cabin placement for us was terrible found we were not taken serious by the front desk they seem to say nothing wrong but finally they then agreeded with us that we were right but it took some time to get a vacant cabin..
Manager Dendi in Canaletto was excellent and thankyou to Oliver chef - sous in Lido as sometimes the food not hot and in Lido they always listened to what we had to say.
They forgot we were Mariners and had to remind them on the front desk.
Lido shut too early at 8.00pm we live in Queensland we do not eat that early and we dress casual we do not want to be made to dress up.