First the disclaimer. This is our second cruse with RCI and my wife and mine third together. We are younger adults and took or four year old son on a birthday cruise.
Our first impressions of the ship excellent and she looked good for her age. The embarkation time was only about 20min from parking at the pier to on ship getting lunch. The staff that we met were friendly and willing to help. After getting to our cabin we met our stateroom attendant who was nice and keep our room clean throughout the trip. (This was no easy task with a 4year old in the room) the room was ok in size and furniture was in good shape. The balcony had paint chipping and rust spots but, compared to other older ships that’s all I found to complain about a visual standpoint. Note for younger kids the rear balconies on the vision class ships have an open area that children can climb through to other cabins balcony. As the week went on we had problems with the toilet in the room not wanting to flush and the bathroom started to develop an odor.
The food in the MDR has gone down in quality since our last RCI cruise and the food in windjammers was ok buffet food nothing special. The best part of the MDR was our waiter Saviao he was excellent and always accommodating. The best meal of the night was when we went to chops.
The Guest Relations desk was terrible to deal with and rude if you called them. For example when we called about the toilet not working there response is “I see you have a child on your group keep them from playing with the toilet.” This infuriated my wife beyond belief. Also the night the phone keep ringing every thirty minuets for a wakeup call, the desk said we had scheduled the calls two nights earlier and refused to stop any more that were scheduled. (We unplugged the phone and this was on the first night so how could we have made the request for wakeup calles.)
Bar prices were fair and well stronger than most chain restaurants. The entertainment was terrible compared to previous ships. The adventure ocean program was ok for our son but, it was not great and not all the staff are trained to be around all age groups.
Coco Cay is nothing compared to Labadee. It was small dirty and the staff on the island were terrible and rude. Nassau is the same every time (third time here) good stop but, nothing special.
Disembarkation was slow and took forever. We stood in line for fifty minuets to get off the ship and another 30 to go through customs.
Overall it was a fun trip but RCI price cutting is noticed. We had so many more perks when we went three years ago on the freedom and then we had an ocean view not a suite. The trip was not enough to take my loyalty away but, has pushed me to the point of questioning other lines.