Disappointed - Not the service typically expected for HA: Eurodam Cruise Review by mplus1
Overall Member Rating
Disappointed - Not the service typically expected for HA
Destination: Western Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
Cabin review: 8009
Loveseat in the room had 5 throw pillows, no place to set with all that, so we threw them on the floor each day, taking up space to walk. Who needs 5 throw pillows to collect dust and germs?????. There is just no place to stack or hide 5 pillows!!!!! Would have preferred 2 chairs instead and no throw pillows. No plug in bathroom for husband's razor, had to shave in the living" area. At the end of the cruise they emailed our survey to us to save paper but yet they deliver half dozen sheets each days with spa advertisements??
Port and Shore Excursions
We arrived at Good Hope Estates but they are so disorganized no one was certain where we were to go, finally we went to the ATV course. My son's side by side ATV had to be started by rubbing 2 wires together and the steering was horrible. Need to maintain equipment, this is dangerous. Would do nothing that involved Good Hope Estates in the future.
They ran so many groups in with our zipline group we did not get to do the river tubing. Good Hope Estates, VERY disorganized. Need to stop excursions with them until they get themselves organized, a disaster and wasted 1 1/2 hr ride to the Estate.
When we were suiting up for zipline, they added another group with ours, people we did not know from another cruise ship, therefore it took over half hour to get us all suited to zip. As we zipped they kept adding more and more to our group so we had to wait what seemed like an hour at each of the zip. Zip-lining is to be zipping and zipping, from one to the next, not zip and take a nap. We were then to go to river tubing but we were out of time, had to begin the 1/ 1/2 hr trek in our mini van from the junk yard, back to the ship. Good Hope Estates is very disorganized and HA should stop excursion to there until they get themselves together. We did not get to view the photos they had taken of us, not shopping and to go to the bathroom, we had to do that on the run. Another disappointing day involving the EURODAM. Pretty much a wasted week of our lives on a disappointing cruise. NEVER would have expected this from HA.
Arrived at the small van that took us to Good Hope Estates, 1 1/2 hr away. the van was small and bench seats for our noncomfort. VERY uncomfortable for the long ride on these crazy roads with even crazier drivers. Waited over half hour for all participants to arrive then off we go. driver and tour quide were the best thing of the day. Friendly, informative and very professional. We arrived at Good Hope Estates but they are so disorganized no one was certain where we were to go, finally we went to the ATV course. My son's side by side ATV had to be started by rubbing 2 wires together and the steering was horrible.