Overall, this was a terrible cruising experience. We have been on at least seven cruises with various cruise lines including Cunard, Carnival, Disney and one previous cruise with RCCL. After this experience, we are very unlikely to ever cruise on Royal Caribbean again.

Some examples of what we experienced, in no particular order:

• The experience of getting on and off the ship was awful, especially at Co Co Cay. It was a complete disaster; we have never experienced anything like it on a cruise before. What added to the frustration was when I tried to tell a member of the cruise director staff (Amy T.) that a contributing factor was that the elevators were opening on Deck One, allowing people to cut in line -- she was dismissive and sarcastic with me (we were told the elevators were programmed to stop at deck 2, but after waiting on the 2nd deck for an hour, when we finally made it to the 1st deck people were exiting the elevator and getting straight into the line- we saw a few people almost resort to fist fights over this – never great to have your kids view this type of behavior) We later found out that the line at the forward tender station was practically non-existent, while the line at the aft station stretched up the second deck. Plenty of people, including us, were in line for OVER an hour. While the crew, with radios in their hands, just watched, and never once mentioned there was another exit from the ship. Read more