After more than 60 cruises - the majority in the luxury level - the last one on Riviera does qualify for the trio of my worsest cruise experiences. Oceania is the best illustration of great pics in the brochures but not so nice moments on the ship- otherwise said mediocritiy wrapped with a fancy bow.
Embarkation was already not the most friendly approach : "tickets!" "passport!" "credit card !" - no please or a kind welcome word.
Once on the ship you are simply faced with some heavy forms of usury.
The compusory "live boat drill" was conducted in a rather rude language in the Riviera lounge. No single comments on a "man overboard case"?
Despite staying in a penthouse the service did lack finesse and attention for details : one evening they simply did forget the evening service and the last 5 days no single form of bed linen was freshly replaced not even a pilow sheet. The butler was friendly but rather obstructive and the evening canapés for the penthouses could best described as some functional snacks.
The food was very good in the speciality restaurants Toscana and Jacques - also service was very good in those places overseen by 2 very experienced and professional maitre d' h's. The Polo Grill was Ok.
In the main dining room the appetisers and the soups did lack finesse - rather slow service sometimes disorganised - sometimes side dishes arriving later as the entree.
The choices of cold cuts and cheeses for breakfast is limited with very tiny portions.On the other side the breads and the breakfast pastries were tasteful. Orange juice far from excellent.
The prices of the wines were extremely high - outrageous - with an 18 % gratuity added "for your conevnience" - we are on a cruise ship not in a fancy place like a luxurious star rated town restaurant!
The wine service was simply bad especially in the Terrace Café - only in Toscana some friendly comments were given on the chosen wine.
The tours also had a nearly supersonic price level same for the eventually pre booked transfers upon disembarkation.
The tendering in St barths was a harsh procedure led by unfriendly people from the destinations office excelling in using rude language several times to passengers .
The entertainment was extremely low classed led by an annoying cruise director very aware of himself.A lot of false tunes by the "Bestsellers" orchestra , same by the cocktail piano player ...
in general a proverbial low standard.
150$ + 70 $ for the butler gratuities added automatically to your bill - i heard people trying to lower the level were nearly cursed.
I was happy to leave the ship : no more Oceania !!