Just returned from a week's cruise around the Canary Islands.
On arrival at the ship, knew something was amiss as we were allocated Cabin 251 which was on Deck 5 having originally booked a deluxe cabin on either deck 8 or 9.
Had to ask 4 members of staff for the location of the cabin as staff did not know the whereabouts. Having located the cabin, we were met with a very nice cabin indeed which was immaculate in looks having been refurbished very recently.
However having sat down on a chair and then the bed, there was a very significant vibration which was off putting to me but one that started to upset the wife's stomach immediately.
As we had arrived at 7pm, we left the cabin to get something to eat and to attend the drill. The ship departed at 10PM and on our return to the cabin, we were met with horrendous noise in what can only be described as the ehole cabin creaking loudly. By 1 am and with neither of us able to sleep due to the vibration within the cabin and especially the noise, we went to see Receception to formally complain and demand a move to a cabin on Deck 8 or 9 as per our booking.
We were advised that no such rooms were available and that the whole ship was full.
We therefore returned to the cabin for a very uncomfortable and sleepless night.
We reported to reception the following morning annd invited the senior receptionist to the cabin to witness the vibration. As the ship was docked, the creaking sounds had stopped. The Senior receptionist conceded that the vibration was a problem and confirmed that he would do what he could to get us moved.
Fortunately, bad weather prevented the ship from sailing for the next 2 nights so we only had to put up with the vibration. We did this by placing the matresses on the floor which appeared to lessen the vibration slightly.
When we set sail, the cabin again creaked horrendously and we again invited the senior receptionist to the room to witness. The receptionist again confirmed that the noise was totally unacceptable and out it down to an engineering problem that will not be solved until the ship goes into Dry Dock. We pushed for a room for sleping purposes and to be fair, we were provided with a standard outside room on Deck 2 which allowed us from Night 4 to finally get some comfortable sleep.
There were plus points, The food was good, both in the Meridian and the Lido and the food in Mistrals was excellent. The ship looked nice but was too small and cramped with not enough room in the bars etc.
Entertainment was fantastic and the staff were excellent as well and there was no reports of the Noro virus which has recently affected the ship.
Would I cruise with Thomson again, yes but I would not cruise on the Celebration.