Viking Embla Cruise Review by canonG11: Viking never again
Overall Member Rating
Viking never again
Destination: Europe - Eastern Mediterranean
My wife and I flew from Australia in Business Class on the 10th of June 2013 as part of four months travel throughout Europe beginning with a two week Viking River Cruise from Amsterdam to Budapest and the Viking River Cruise formed the beginning of our journey which was supposed to allow us to relax onboard for two weeks, before embarking independently, for three and a half months throughout Europe and everything was booked and paid for accordingly prior to leaving Australia. Six days prior to flying out of Australia, I discovered on SBS news on the 4th of June that there was flooding occurring in and around Bohemia so I emailed both Vacations To Go (who we booked the river cruise with) and Viking River Cruises to get an up date as to what was going to happen as a result and that my wife and I were not interested in an altered bus and river cruise scenario at the last minute, so we wanted information sooner so we could have the time before flying out of Australia to plan an More
alternative cruise which was not going to be affected by the floods, for example, sailing through the Fjords of Denmark, Sweden and Norway as we were going to be in Amsterdam. We were offered a last minute cancellation or a 50% credit voucher of the total amount paid which is not transferable to be used within 12 months off any future Viking River Cruises which we made both Viking and Vacations TO Go very clear, that we were not in a position to look, at as my wife has Melanoma Cancer and this trip, was the trip and was planned accordingly. We asked both organisations if we took up the cancellation offer, what was the actual amount that we would be refunded, who would be refunding the money and when would the refund amount be actioned so we could plan alternative arrangements as we only had few hours before having to check out of our hotel in Amsterdam, leaving us with a two week hole in our itinerary in the middle of a European summer with no place to go and a $13923 hole in our budget. All along we emailed both organisations wanting to know who was going to refund us the money, how much was the actual amount going to be and when was it going to hit my credit card or bank? We have even gone to the Vice President of Viking River Cruises as we were instructed to by Vacations To Go and to date, haven't even got a reply. Viking wanted to know from Vacations To Go what amount we had paid even though the amount was paid via AMEX directly to Viking? Consequently we did not get answers regarding the cancellation so we were left with no option but to board the Viking Skadi on the 22nd of June 2013 and sail to Frankfurt before being bused around which was not part of our plan. All of this email dialogue was taking place after 2 a.m. Amsterdam time and we were due to board that day! Still to this day we are none the wiser and in fact got an email from the Customer Service Manager of the Australian branch of Viking River Cruises on August 23rd which stated that as the cruise proceeded in a modified form, had we in fact cancelled, we would have forfeited all monies paid which amounted to $13,923. So our decision to board the vessel was totally justified, what else could we have done? We have subsequently asked both organisations to consider giving us the credit voucher amount back in monetary terms but they have ignored our requests and the sensitivity of our situation. We both feel that we were given a false sense of a credit when in fact they had no intention to cancel as they were only ever going to do a combination bus and river cruise and as they had a captive audience, they had all the cards stacked in their favour and used them accordingly. The modified land portion of the river cruise (four days & nights), which included a bus tour, with accommodation and food were appalling and of a two star rating as we had paid for a five star vessel with cabin that included a private balcony. All my wife and I wanted was the actual information regarding money back so we could make the decision earlier and avoid what was and has been the worst travel experience both of us seasoned travellers have ever endured. Fellow travellers: " You have been warned"....If travelling with Viking "travel at your own peril" Less
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